Challenge the status quo and relentlessly pursue opportunities to improve the support experience and improve operational efficiency.Work in partnership with other Support groups (Frontline Support, Support Operations, Enablement, Self-service) to deliver function wide goals and projects.Be responsible for hiring, development, training, mentoring and skills management of staff that includes both individual contributors and managers, across multiple regions.Create and present key support metrics to share with the company and executive team, and highlight any points of concern or areas of improvement.Define performance standards and KPIs to determine support effectiveness and efficiency, in partnership with Support Ops & Strategy.Ensure the ongoing smooth operation of the day-to-day live support environment and all technical agent-based interactions.Not a user yet? Visit our tour page or contact us for a demo.Your mission Set the strategy and oversee the performance and execution of technical support delivery teams, meeting and exceeding operational targets (SLA, CSAT, TTR)
Need more help in setting up or troubleshooting? Contact us by sending an email to or write to us on Facebook. CRM for SaaS Companies – How Qollabi boosted efficiency by 30% & productivity by 20%.It will be automatically associated with it next time you receive a call from this number. In case you received a call from a number not attached to a lead or a contact, we recommend you to link it to the contact you received it from. In it, you can replay the call recording, and add a note or a task to the lead card. Once the call is finished, a window with the Call result will pop up. Pressing on the red dot will pause the call recording, and clicking on the microphone icon will mute your microphone. Once the call is started, you will see a call duration at the bottom of the page. Alternatively, pressing on the phone icon will open a dial pad, where you can dial a number and call it. If you have connected Aircall successfully, a phone icon will appear in the bottom left corner of your screen when you open a lead card.Ĭlick on the phone number of your contact and click Call to initiate a call. The integration is now successfully installed. Click on Add an API key, name it, and copy paste it to amoCRM.Īfter that’s done, you should match the users in amoCRM with managers in Aircall. To create an API key and token, go to the Account section of your Aircall account, and select API Keys.
Aircall status page install#
Under Voice services, find Aircall and click the Install buttonĮnter API ID and API token of your Aircall account
To begin the integration process, follow these steps: If you don’t have an AirCall account, sign up easily. Integrating amoCRM with Aircall is a sure way to boost the productivity of your sales team and concentrate all communication in a single browser tab. Aircall is an international cloud calling center software, renowned for its ease of setup, slick user interface and powerful integrations.
0 kommentar(er)
